To enable us to create products with so many personalised aspects, each of our made to order products have a lead time.
A lead time is the amount of time customers should allow for us to make their order before the item will be ready to be dispatched.
Our lead times are always stated within the product description under the 'lead times' heading. These times will vary between products so please ensure you read these. If you order contains an item with a 1-2 day lead time, alongside a piece with a 3 week time we will always default to the longest lead time due to all items being dispatched together. For this scenario, it means all items in your order would fall under the 3 week lead time.
To work out your estimated dispatch time for your order, please begin counting from the next working day after your order was placed (weekend order lead times will commence on the Monday.) The date you come to, will be the date we aim to dispatch your order by. If for any reason there is a delay and we may not be able to dispatch by this time, we will contact you directly.
Lead Times for our products are noted below;
6 & 9 Arch Painted Rainbows: 2-3 weeks
6 & 9 Arch Natural/Stained Rainbows: 1-2 weeks
Painted Rocking Stackers: 2-3 weeks
Natural/Stained Stackers: 1-2 weeks
Custom Painted Ladybirds: 14 working days
Natural Ladybirds: up to 7 working days
Painted/Stained Wooden Bottles: up to 7 working days
Wildflower, Rainbow & Inclusive Peg Dolls: 2 weeks
Single Flower Girl Peg Dolls: up to 10 working days
'Create your own' Peg Dolls: 1-2 weeks depending on quantity
Rolling Abacus Rattle: up to 7 working days
Milestone Blocks: up to 10 working days
Coloured Alphabet Block Set (26): 2-4 weeks
Raw Alphabet Block Set (26): 2-5 working days
Painted Letter/Symbol Blocks: up to 10 working days
Raw Letter/Symbol Blocks: up to 5 working days
Engraved Wooden Discs (alphadots, numberdots etc...): 2-3 working days
Personalised Bunny Teethers: 1-3 working days
Mini, Standard & Wall Pennant Flags: up to 7 working days
Please ensure you order in plenty of time if your order is a gift for a special occasion. Allowing for both the lead time and for transit time.
If you'd like an estimated dispatch date for your order, please do not hesitate to get in touch at firstname.lastname@example.org.